COVID-19 update: If you are an existing customer, struggling to pay for your cover.
We understand this is a difficult time and some customers might need financial alternatives to keep their policies. If you are or are expected to experience financial difficulties as a result of Coronavirus (Covid-19) and are struggling to pay for your cover, we have a payment deferral option available. In this case customers will remain liable to pay in full at the end of any deferral period. Please note eligibility and conditions might apply. Please contact us on 0800 731 7001 or email us at firstname.lastname@example.org to learn more details.
We hope that you will find our site easy to use. However, if for any reason you wish to speak with us, please call one of the telephone numbers shown below.
For general enquiries call 0800 097 8838
(Available from 8.30am to 6.00pm Monday to Friday)
For claims please call 0330 123 3960
(Available from 9.00am to 6.00pm Monday to Friday)
If you would prefer to contact us via email at:
For press & media enquires please email us at:
2 Queens Walk
If you have a complaint about any of our services, please let us know so that we have the opportunity to investigate the problem and put things right. You should first send your complaints to the address below or alternatively, you can email us at email@example.com or telephone 0800 097 8838
2 Queens Walk
Registered in England & Wales No. 3233010
If we are unable to respond to your complaint within eight weeks or the matter is still not resolved to your satisfaction you have the right to refer your complaint to the Financial Ombudsman Service but must do so within 6 months of the date of our final decision letter.
If you refer your complaint outside of this 6 month time frame, the Financial Ombudsman Service will not have our permission to consider your complaint and so will only be able to do so in very limited circumstances. For example if the Ombudsman believes that the delay was as a result of exceptional circumstances.
Telephone: 0800 023 4 567 (free if calling from a fixed line) or 0300 123 9 123
There are some instances when the FOS cannot consider complaints. This procedure will not prejudice your right to take legal proceedings.
We always try to resolve any complaint to put things right. However, if you have already contacted us and we have not resolved your complaint to your satisfaction, you may wish to use the European Commission's OnlineDispute Resolution service. This is an online portal designed to help consumers who have bought goods or services online to conduct dispute resolution.
GAP Cover insurance policies are arranged and administered by BNP Paribas Cardif Limited, trading as Warranty Direct. BNP Paribas Cardif Limited is a company, registered in England and Wales No. 3233010 at Pinnacle House, A1 Barnet Way, Borehamwood, Herts, WD6 2XX and is authorised and regulated by the Financial Conduct Authority, Register No.309075
GAP Cover Insurance policies are underwritten by Pinnacle Insurance plc who are authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Register No.110866